Privacy Policy

This Privacy Policy explains what data is collected, how it is used, and your rights when you use the Dünya Şehir Cadde mobile application (the "App"). For the detailed notice under Turkish law, see the Personal Data Protection Notice (KVKK).

1. Data We Collect

• Account & contact: first/last name, phone number, e-mail address.
• Residence: unit/apartment, block, and owner/tenant status.
• Usage data: order, reservation, access, and support request records.
• Device & technical: device identifier, push token, app version.

2. How We Use Data

• Creating membership and secure sign-in (SMS/e-mail verification),
• Providing access, announcement, shopping, and reservation services,
• Sending notifications and responding to support requests,
• Security, abuse prevention, and fulfilling legal obligations.

3. Data Sharing

We share data only as needed to provide the service: site management, the stores/businesses related to your order, payment and IT infrastructure providers, and legally authorised public authorities. We do not sell your data to third parties for marketing. Transfers to providers based abroad are described in the KVKK Notice.

4. Third-Party Services

• Hosting: the app servers and database are hosted on server infrastructure in Türkiye.
• Notifications: platform push services (Apple/Google) for delivering notifications.
• Support assistant: messages written to the in-app support assistant are sent to Google Gemini to generate replies.
• E-mail and network security: Google's e-mail infrastructure for sending e-mails, Cloudflare for traffic security, and Expo for app updates.
• Fonts: this promo site uses Google Fonts.

5. Data Security

We apply technical and organisational measures such as encryption in transit (HTTPS), access controls, and session security to protect your data against unauthorised access.

6. Retention

Your data is kept for as long as needed to provide the service and for the retention periods required by applicable law; afterwards it is deleted, destroyed, or anonymised.

7. Children's Privacy

The App is a service for residents and is not directed to individuals under 18. We do not knowingly collect data from this age group.

8. Your Rights

You have the right to access, correct, delete, and object to the processing of your data. To delete your account and data, follow the Account Deletion Request page or contact us.

9. Changes

We may update this policy from time to time. For significant changes, we update the "Last updated" date on this page and notify you in-app where appropriate.

10. Contact